Privacy Policy

MCL Logo

Mahanadi Coalfields Limited (MCL) is committed to protecting the privacy of its employees, residents, and users of the MCL Smart Township Portal and Call Center services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

  • Personal Information: Name, employee ID, phone, email, and address.
  • Service Data: Complaints, service requests, and feedback.
  • Technical Data: Device info, IP address, and usage logs.

2. How We Use Your Information

  • Register and resolve Civil & Electrical complaints.
  • Provide updates and notifications on service requests.
  • Monitor service performance through KPIs and dashboards.
  • Improve transparency and efficiency in service delivery.

3. Information Sharing

  • Shared only with authorized MCL officials and technicians.
  • No selling or trading of personal data.
  • Disclosures only when legally required.

4. Data Security

We use OTP verification, access control, and secure systems to protect your information against unauthorized access, disclosure, or misuse.

5. Data Retention

We retain personal and complaint data only as long as necessary to provide services or as required by law.

6. User Responsibilities

  • Provide accurate complaint details.
  • Keep login credentials confidential.
  • Use portal and call center services responsibly.

7. Your Rights

You may request access, correction, or raise concerns about your data usage by contacting the Help Desk.

8. Updates to Policy

This Privacy Policy may be updated to reflect changes in legal, operational, or system requirements. Significant updates will be communicated through the portal.

9. Contact Us

  • Email: admin@mcl7090.in
  • Phone: 1800 889 7090
  • SMS Support: 9244117090